Privacy Policy

Tech-Neuron Financial Stability Analysis

Last updated: March 15, 2025

Introduction and Commitment

At Tech-Neuron, we understand that financial stability analysis requires handling sensitive personal and business information. Your trust in our services means everything to us, and we've designed our privacy practices around complete transparency and strict data protection standards.

This policy explains exactly how we collect, use, protect, and manage your information when you use our financial analysis platform. We operate under Thailand's Personal Data Protection Act (PDPA) B.E. 2562, ensuring your rights are fully protected while we deliver the financial insights you need.

Our fundamental principle: We only collect information that directly improves your financial analysis experience, and we never sell or share your personal data with third parties for marketing purposes.

Information We Collect

To provide accurate financial stability analysis, we need specific information. Here's exactly what we collect and why:

Account Information
Your name, email address, phone number, and company details when you create an account. This helps us personalize your analysis reports and contact you about your financial assessments.
Financial Data
Business financial statements, cash flow records, revenue data, and expense information that you upload for analysis. This forms the core of our stability assessments and recommendations.
Usage Analytics
How you interact with our platform, which reports you generate, and which features you use most. This helps us improve our analysis tools and user experience.
Technical Information
Your IP address, browser type, device information, and access logs. We use this for security monitoring and platform optimization.

How We Use Your Information

Every piece of information we collect serves a specific purpose in delivering better financial analysis services:

Primary Analysis Functions: We process your financial data through our proprietary algorithms to generate stability scores, risk assessments, and growth projections. Your historical data helps us identify trends and patterns that might affect your business's financial health.

Report Generation: We combine your data with industry benchmarks and economic indicators to create comprehensive reports tailored to your business situation. These reports remain confidential and are only accessible through your secure account.

Service Improvement: We analyze usage patterns across our platform (in anonymized form) to identify which features provide the most value and where we can enhance our analysis capabilities.

Communication: We'll send you important updates about your analysis results, platform improvements, and occasionally share relevant financial insights that might benefit your business planning.

Your Rights and Control

Under Thailand's PDPA and our commitment to transparency, you have comprehensive rights regarding your personal data:

Access Your Data
Request a complete copy of all personal information we hold about you, including your financial data and analysis history. We'll provide this within 30 days in a readable format.
Correct Inaccuracies
Update or correct any personal or financial information that's outdated or incorrect. You can do this directly through your account dashboard or by contacting our support team.
Delete Your Information
Request complete deletion of your account and all associated data. We'll permanently remove your information within 60 days, except where legally required to retain certain records.
Restrict Processing
Limit how we use your data while maintaining your account. This might affect some analysis features, but you'll retain access to previously generated reports.
Data Portability
Export your financial data and analysis results in standard formats that you can use with other financial analysis tools or for your own records.

Data Protection and Security

Financial data demands the highest security standards. We've implemented multiple layers of protection:

Encryption Standards
All data transmitted to our servers uses AES-256 encryption, the same standard used by major financial institutions. Your data is also encrypted while stored in our databases.
Access Controls
Only authorized personnel can access customer data, and all access is logged and monitored. Our team undergoes regular security training and background checks.
Regular Audits
We conduct quarterly security assessments and maintain compliance with international data protection standards. Our systems are regularly tested for vulnerabilities.
Secure Infrastructure
Our servers are hosted in certified data centers with 24/7 monitoring, redundant backups, and physical security measures that exceed industry standards.

Data Retention and Deletion

We keep your information only as long as necessary to provide our services and meet legal obligations. Here's our retention schedule:

Active Account
All data retained while your account is active and for ongoing analysis needs
3 Years After Closure
Financial analysis data kept for trend analysis and compliance requirements
7 Years Maximum
Complete data deletion unless legal obligations require longer retention
Immediate Deletion
Marketing data and non-essential information removed within 30 days of account closure

If you request immediate deletion of your data, we'll honor that request within 60 days, removing all personal information except where Thai law requires us to maintain certain business records.

International Data Transfers

While our primary servers are located in secure facilities within Thailand, some of our analysis tools and backup systems may process data internationally. When this happens:

We ensure adequate protection: Any international transfer occurs only to countries with adequate data protection laws or under specific contractual protections that meet Thailand's PDPA requirements.

You stay informed: We'll notify you if we need to transfer your data internationally for analysis purposes, and you can opt out of features that require such transfers.

Security remains constant: The same encryption and security standards apply regardless of where your data is processed temporarily.

Third-Party Services and Sharing

We never sell your data. However, we do work with carefully selected service providers to deliver our financial analysis platform:

Cloud Infrastructure: Our hosting and backup services are provided by certified cloud providers who meet strict data protection standards and operate under comprehensive data processing agreements.

Analysis Tools: Some advanced financial modeling features use third-party mathematical libraries and databases. These services process data in anonymized form and cannot identify individual users.

Communication Services: Email delivery and customer support tools help us communicate with you about your account and analysis results. These providers only access necessary contact information.

Legal Compliance: We may disclose information if required by Thai law, court orders, or to protect our users' safety and security.

Important: We will never share your financial data with competitors, marketing companies, or any organization that could use it for commercial purposes outside of providing you with our analysis services.

Cookies and Tracking

Our platform uses cookies and similar technologies to enhance your experience and improve our services:

Essential Cookies: Required for basic platform functionality, including keeping you logged in and maintaining your analysis session. These cannot be disabled without affecting platform performance.

Analytics Cookies: Help us understand how users interact with our platform so we can improve features and identify issues. You can opt out of these through your account settings.

Preference Cookies: Remember your dashboard customizations, report format preferences, and other personalization settings to make your experience more efficient.

You can manage cookie preferences through your browser settings or our platform's privacy controls. Disabling certain cookies may limit some platform features.

Updates to This Policy

As our services evolve and data protection regulations change, we may update this privacy policy. Here's how we handle changes:

Advance Notice: We'll notify you at least 30 days before any significant changes take effect, giving you time to review modifications and decide how you want to proceed.

Clear Communication: Updates will be explained in plain language, highlighting exactly what's changing and why.

Your Choice: If changes significantly alter how we handle your data, you'll have the option to modify your account settings or close your account if you prefer not to continue under the new terms.

We'll always post the current version of this policy on our website with the last updated date clearly displayed.

Privacy Questions and Contact

Have questions about your privacy rights or how we handle your data? We're here to help with clear, straightforward answers.

Email: contact@tech-neuron.com
Phone: +66 73 252 463
Address: 18 Tiwanon 32 Alley, Tambon Bang Kraso
Mueang Nonthaburi District, Nonthaburi 11000, Thailand
Response Time: We respond to privacy inquiries within 3 business days

Your financial data deserves protection, and your privacy rights matter to us. If anything in this policy isn't clear or if you need help exercising your rights, don't hesitate to reach out. We're committed to maintaining your trust through transparent, secure, and respectful data practices.